When you set up fundraising for a personal cause, you’ll be able to choose whether you want to send the funds to a personal bank account or directly to a funeral home.
If you select a personal bank account, you'll be prompted to also set up an account on Stripe, a trusted and secure payment processor, and link your bank or debit account. Donated funds will be automatically transferred to your account as your fundraiser runs.
If you choose to send the funds directly to a funeral home, the funeral home will need to set up an account with Ever Loved and add their bank account information. If they haven't set up one already, Ever Loved will reach out to them to do so. Once their account has been set up, people will be able to see your fundraiser and donate.
For U.S. bank accounts, the first transfer will start about 7 days after the first donation. After the seven day window, new transfers will start 2 days after each donation.
For Canadian bank accounts, each donation will start transferring to your account 7 days after it is made.
In some cases (usually with large amounts of money that have been raised), our payment processor, Stripe, will require additional information for you before money will be transferred and will email you to let you know.
If you think you should have received money in your account and haven't, visit your User Settings page (https://everloved.com/user-settings/) and log into your Stripe account. You'll be able to check in on the status there.