How do returns work?
First, we urge you to add your return policy to your account so that customers are aware of what to expect. If a customer requests a refund, we direct them to your return policy first. After that, the customer can email us with a request and we will work with both parties to amend the situation. Please note in a return situation, vendors are still responsible for our fee (10% will be deducted from each purchase price (including shipping) to cover payment processing and marketplace fees.)