How do returns work?

First, we urge you to add your return policy to your account so that customers are aware of what to expect. If a customer requests a refund, we direct them to your return policy first. Once a customer has coordinated a return with you and you would like to refund them, you can do so by going to your vendor dashboard.

  1. Head to your dashboard by signing in and click the 'Process orders' button.

  2. Find the order you'd like to refund and click the refund in the top right hand corner. Select what kind of refund you'd like (refund the entire price of the order, including shipping or refund without shipping included).

  3. If it's within 24 hours of the purchase, you'll be able to issue the refund successfully without the need for approval. If it's past 24 hours, Ever Loved will need to review the refund and process it on our end.