How do I contact donors & issue tax receipts?

When you sign up on Ever Loved, you'll be able to opt in to issue tax receipts to anyone who has donated to your charity through a fundraiser on Ever Loved. (Please note that this is the only way to issue tax receipts on Ever Loved, we do not issue them on anyone's behalf. The charity can issue them on their end.)

Where do I find donor information?

Any donor that's opted in to share their information with you will show up on your donation's list. If you haven't yet, make sure you've opted in to receive donor info by following the steps above. 

Once you're opted in, you can view donor information by clicking See donation list in your dashboard: 

Once you're on the donation list, you can view the .csv file and download it for your records. Any donations that were refunded will be shown in red. Any donor that has chosen not to share their information will not have their email address shared:

Where can I find a donor's physical address?

Ever Loved does not collect the physical addresses of our donors for the purposes of sharing that information with charities. We've heard a lot of feedback regarding physical addresses with most donors preferring not to share their physical address. We recommend reaching out to donors by email and requesting they share their physical address if you prefer to communicate by mail.