When will I receive the funds raised? Where are my donations?
Donated funds will be automatically transferred to your account after the processing period finishes for each donation (and you add the name of the funeral home that handled the services). You do not need to withdraw the funds.
If you notice that your funds are not being sent and you have added the name of the funeral home that added the services (under the 'Passing' tab), email our support team at firstname.lastname@example.org
For U.S. bank accounts, the first transfer can take up to 7 business days after the first donation, but typically takes 2-4 business days.
Stripe does not process payments over the weekend or on bank holidays.
For Canadian bank accounts, each donation will start transferring to your account 7 business days after it is made.