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Common questions & issues

  • Why is my unpublished memorial page still showing up in searches on Google?
  • How do I reset my password?
  • How do I find a memorial website or obituary?
  • If I think a memorial website contains false information, what should I do?
  • Do you verify the information in each memorial website?
  • I sent flowers to someone through a memorial website, but I need to change something. How can I do that?
  • I’m contributing to a cause. Will the charity or individual receive 100% of my contribution?
  • Is my contribution tax-deductible?
  • I changed my mind about my contribution; can I request a refund?
  • I know very little about planning a funeral. Where should I start?
  • Are memorial websites and obituaries really free?
  • Can I create multiple memorial websites?
  • Do memorial websites stay up permanently?
  • Will the obituary be submitted to a local newspaper?
  • I sent flowers to someone through a memorial website. Where can I confirm the delivery information?
  • Having technical issues? Here's what to do.
  • Does Ever Loved spread my page to social media for me?
  • How do I delete my account?
  • How do I log out of my account?
  • How do I edit my member profile?
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Categories

  • Getting started
  • Creating a memorial website
  • Contributing to a memorial website
  • Common questions & issues
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