How will I receive the funds that I’ve raised for a personal cause?
When you set up fundraising for a personal cause, you’ll be able to choose whether you want to send the funds to a personal bank account or directly to a funeral home.
If you select a personal bank account, you'll be prompted to also set up an account on Stripe, a trusted and secure payment processor, and link your bank or debit account. Donated funds will be automatically transferred to your account as your fundraiser runs.
If you choose to send the funds directly to a funeral home, the funeral home will need to set up an account with Ever Loved and add their bank account information. If they haven't set up one already, Ever Loved will reach out to them to do so. People will still be able to pledge a donation even if there's no payout account attached, they just won't be charged until one is.
For U.S. bank accounts, the first transfer will start about 7 business days after the first donation. After the seven day window, new transfers will start 2 business days after each donation.
For Canadian bank accounts, each donation will start transferring to your account 7 business days after it is made.
In some cases (generally if you've raised over $3,000), our payment processor, Stripe, will require additional information for you before money will be transferred and will email you to let you know. You can always upload required additional verification information by visiting your Stripe Express Dashboard. If you'd like more information, check out our step by step guide on Clearing Verification Requests.
If you think you should have received money in your account and haven't, visit your User Settings page (https://everloved.com/user-settings/) and log into your Stripe account. You'll be able to check in on the status there.