How will I receive the funds that I’ve raised for a personal cause?

What information do I need to provide in order to receive donations?

You will need to provide the following information in order to receive donations from a personal fundraiser:

  • Payment information. A bank account or debit card for us to transfer the donations to. (Visit your User Settings page (https://everloved.com/user-settings/) and click 'Set up Stripe account' to get started.) Keep in mind Stripe accepts all major debit cards and bank accounts. Pre-paid Visa's and other cards will not work. We highly recommend adding a bank account instead of a debit card, especially if you anticipate raising a large amount of money.
  • Funeral home or crematorium information. Information on the funeral home that handled the deceased's services. We require that you add the name of the funeral home (you can do this by going to Edit Mode > Passing) before we can start sending you the donations. This is done to verify the passing of the decedent. If you do not add the funeral home information or contact support at support@everloved.com, the funds will not be able to transfer to your account.

What are the payment options?

When you set up fundraising for a personal cause, you'll be prompted to also set up an account on Stripe. Stripe is a trusted and secure payment processor where you can link your bank account or debit card. You must use a checking account, Stripe does not accept savings accounts. If you're using a debit card, it must be a major debit card. Pre-paid cards do not work. If you have no bank account, you can look into using Cash.App's virtual bank accounts. 

How long does it take to receive my donations?

Donated funds will be automatically transferred to your account after the processing period finishes for each donation. You do not need to withdraw the funds.

For U.S. bank accounts, the first transfer can take up to 7 business days after the first donation, but typically takes 2 business days. After the seven day window, new transfers will start 2 business days after each donation. Stripe does not process payments over the weekend.

For Canadian bank accounts, each donation will start transferring to your account 7 business days after it is made.

What is a restricted Stripe account?

In some cases (generally if you've raised over $3,000), our payment processor, Stripe, will require additional information for you before money will be transferred and will email you to let you know. You can always upload required additional verification information by visiting your Stripe Express Dashboard. If you'd like more information, check out our step by step guide on Clearing Verification Requests.

If you think you should have received money in your account and haven't, visit your User Settings page ( https://everloved.com/user-settings/) and log into your Stripe account. You'll be able to check in on the status there.