Common questions & issues
- Do 100% of contributions go to the personal cause or charity?
- It's been over 7 business days and I still haven't received my donation funds. How do I access the funds?
- Are contributions made via Ever Loved tax deductible?
- Do I need to pay taxes on funds I receive through a personal fundraiser?
- Someone wrote a check for my memorial fund. How do I cash it?
- How do I send thank you notes to people who donated?
- What should I do if I think a fundraiser is fraudulent?
- Contacting Stripe - Payout or Payment Issues
- I accidentally tipped too much. How do I get a refund?
- How can I change the name on my donation?
- How do I choose a special designation for my charitable fundraiser?
- Why is Stripe asking for my business website and information?
- Can I change the suggested cause?
- Don't have a bank account? Connect Cash.app to your Stripe account.
- How do I turn off donations and end a fundraiser?
- How long will it take a charity to receive the contributions raised?
- How will I receive the funds that I’ve raised for a personal cause?
- I'm trying to make a donation and your site won't accept my card. What do I do?
- The charity or organization I want to fundraise for isn't listed. What should I do?